FAQ
How long does shipping take?
Shipping times vary by location:
- USA: 7–12 business days
- Canada, UK, Australia: 8–15 business days
- Other countries: 10–20 business days
Processing time is 1–3 business days.
How do I track my order?
Once your order ships, you’ll receive a tracking number by email within 2–5 days.
You can track your order on our Order Tracking page using your email and order number.
What is your return policy?
We offer a 30-day money-back guarantee.
If you want to start a return, email us at support@relixa.co with your order number and reason for return.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
What if my product arrives damaged or defective?
Contact us within 7 days at support@relixa.co with photos/videos of the issue.
We will send a replacement at no additional cost.
Can I cancel or change my order?
Orders can be canceled or changed within 12 hours of purchase.
After that, the order may already be processing and cannot be modified.
Do you offer international shipping?
Yes, we ship worldwide.
If your country isn’t available at checkout, contact us and we’ll try to assist.
What payment methods do you accept?
We accept:
- Credit/debit cards
- Shop Pay
- Apple Pay
- Google Pay
- PayPal (if enabled)
All payments are secured with encrypted checkout.
Will my massage gun come charged?
Your Relixa™ Mini Massage Gun will arrive partially charged.
We recommend fully charging it before first use for best performance.
How long does the battery last?
Our Mini Deep Tissue Massage Gun typically lasts 4–6 hours depending on speed level and usage.
Are the attachments included?
Yes! Every device comes with multiple interchangeable massage heads for different muscle groups.
Is the massage gun loud?
No — our device uses quiet motor technology, making it suitable for use at home, the office, or the gym.
How can I contact customer support?
You can reach us anytime at:
📧 support@relixa.co