Shipping Policy

Last Updated: 12/09/2025

Thank you for shopping with Relixa™. We’re committed to providing you with a smooth and reliable shipping experience. Please read the information below to understand how your order is processed and delivered.

Processing Time

All orders are processed within 1–3 business days.
Orders are not shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. 

Shipping Time

Our average shipping times are:

United States: 7–12 business days

Canada, UK, Australia: 8–15 business days

Other: 10–20 business days

Shipping times may vary depending on your location and carrier delays.

Order Tracking

Once your order has shipped, you will receive a tracking number by email within 2–5 days.

You can track your order at any time on our Order Tracking page.

Lost, Stolen, or Delayed Orders

Relixa™ is not responsible for delays caused by customs, natural events, or carrier issues.
We are also not responsible for lost or stolen packages once marked “Delivered.”

If your package appears lost, please contact us at support@relixa.co, and we will assist you.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.
If the wrong address is entered and the package cannot be delivered, customers are responsible for re-shipping costs.

Need Help?

If you have any questions regarding shipping or your order status, contact us at:
support@relixa.co

We’re happy to help!